How does iTraq Nano work?


iTraq Nano operations are driven by defined schedule. You can define the frequency of the location reports using the free iTraq Mobile Application. These reports can range from every 10 minutes to once a day. At the scheduled times, iTraq Nano wakes up and reports its location. Between reports, iTraq Nano is in deep sleep state to preserve battery.

However, there are three options to get an off-schedule report:

- pressing the SOS button.

- motion sensor is on and the device is moving,

- temperature sensor is on and the temperature threshold is reached.

Is iTraq Nano a real-time tracker?


No, iTraq Nano is NOT a real-time tracker. iTraq Nano sends location reports by a defined schedule. Between reports iTraq Nano is in deep sleep state to preserve battery. There are three options to get an off-schedule report: 

- pressing the SOS button.

- motion sensor is on and the device is moving.

- temperature sensor is on and temperature threshold is reached.

Will my iTraq Nano work worldwide?

iTraq Nano comes with global embedded SIM card pre-installed. This SIM card works in all countries where 2G/3G exists. Your subscription to iTraq service includes global roaming service at no extra charge.

How small is iTraq Nano?


Height: 2.16 inches (55mm)

Width: 2.16 inches (55mm)

Depth: 0.43 inches (8mm)

Weight: 1.09 (31g)

Can I change reporting schedule anytime?


iTraq Nano operations are driven by a defined schedule. At the scheduled times, iTraq Nano wakes up and reports its locations. Also, during this short wake-up time, iTraq Nano "learns" about any changes in the schedule.

As a result, you can change the location reporting schedule using iTraq Mobile Application, but the device will "learn" this new schedule only during the next wake up period. 


Example: Let's say the current schedule is once per hour, and the device is scheduled to wake up at 1:00PM. It's now 12:15PM. Your are changing the schedule to report every 10 minutes, iTraq Nano will learn about this change when it wakes up at 1:00PM. After 1:00PM, it will begin reporting every 10 minutes: 1:10PM, 1:20PM etc.


However, there are two options to apply changes without waiting till next wake-up period:

- change the location reporting schedule and place your device on the wireless charger for a few minutes.

- change the location reporting schedule and press the SOS button until you hear a long beep and wait for a few minutes.

How often does iTraq Nano report its location?


You can define the frequency of the location reports using the iTraq Mobile Application. 


Three options for reporting frequency:

- once every (10 min, 20 min, 30 min, 1 hour, 2 hours, 3 hours, 4 hours, etc)

- report location at fixed time, e.g., at 8:50AM and 7:20PM

- set different reporting frequencies for different times of the day, e.g., every 10 minutes during the day and once every 3 hours at night.

How do I charge iTraq Nano?


Place your iTraq Nano directly onto the charging pad. Make sure iTraq Nano light turns on. It takes about 2 hours to fully charge your device.


How often do I need to recharge my iTraq Nano?


This depends on many factors, such as operating temperature and number of locations with bad reception, but mostly on the frequency of location reports scheduled.


- If your iTraq Nano is set to report once a day, expect to recharge it every 4 months.

- If your iTraq Nano is set to report once an hour, expect to recharge it every 14 days.

- If your iTraq Nano is set to reports every 10 minutes, expect to recharge it every 3 days.

Is iTraq Nano water resistant?


Yes, iTraq Nano is water resistant which means it is able to resist the penetration of water to a certain degree, but not entirely.

How accurate is iTraq Nano?


Accuracy of iTraq Nano depends on the network triangulation.


iTraq Nano uses several methods of triangulation depending on the network environment. If WiFi spots or GPS are available, the device uses them to locate the position. If they are not available, it uses cellular towers to find the location.


Accuracy range:

- WiFi: 3-30 meters.

- GPS: 3-30 meters.

- Cellular towers: up to several miles

How much does an iTraq Subscription cost?


Annual subscription: $59/year or $5.90/month


We offer lower rates for customers who have two or more devices:

$4.00/month or $40/year for the SECOND device 

$3.50/month or $35/year for the THIRD device 

$3.00/month or $30/year for the FOURTH and further devices

Subscriptions are non-refundable. If you decide to cancel your subscription, you will not receive a pro-rated refund.

Why do I need to buy an iTraq subscription?

iTraq Nano has a free trial period. 

Once you use the allocated 2,000 location reports, or after one month from device activation (whichever happens first), you will need to have an active subscription to continue using iTraq. 


The location reports count and expiration time starts from the moment you add your device in the iTraq Mobile Application (i.e., activate your iTraq).


iTraq Subscription includes:

- unlimited number of location reports

- global roaming fee at no extra charge


How do I transfer my subscription from one device to another?


Please contact our support team via Live Chat or email at support@itraq.com. To execute the transfer, we require:

- The SN of the originating device which has the current subscription

- The SN of the device to which you want to transfer your subscription to.

How can I activate Unlimited Reporting Plan?


When you purchase an Unlimited Reporting Plan, you need to activate it by following procedures below:


1. Add your device to the iTraq Mobile Application. 

(This is a required step, so you might need to wait for your iTraq to arrive before following this procedure).


2. Open the link https://portal.itraq.com/coupons in your browser.


3. Enter the Serial Number (SN) located on the backside of the iTraq device for which you want to activate a plan.



4. Enter the activation code. It is written in the mail you've got from iTraq.



5. Click "APPLY" and you will see "SUCCESS" pop-up.


How can I update my payment information?


To update your payment information follow directions below:


1. Open the link https://portal.itraq.com/ 


2. Enter your email address and password. Click "LOGIN".

(If you registered by a Facebook account, click "Login with Facebook")



3. Click "Update Payment".




4. Enter your new credit card number.



5. Enter your credit card expiration date and click "UPDATE"


How can I cancel my subscription?


Please note: Subscriptions are non-refundable. A pro-rated refund will not be issues if you decide to cancel subscription.


There are two options to cancel subscription:


1. Contact our support team via LiveChat or send us email at support@itraq.com. To cancel subscription we require Serial number (SN) of the device.


2. Access to the portal page

Please follow steps below:

1. Open the link https://portal.itraq.com/

2. Enter your email address and password. Click "LOGIN".

(If you registered by a Facebook account, click "Login with Facebook")



3. Click "CANCEL"



4. Click "PROCEED".


I forgot my password. How can I reset it?


To reset password follow steps below".


1. Visit https://portal.itraq.com/login/reset.



2. Enter your email address.



3. Click "Reset".



4. Check your inbox for the password reset email.

5. Click on the URL provided in the email and enter new password.


Note: if you logged in via Facebook, this link will not work (and it is not required). If you registered the iTraq Mobile App through Facebook, continue logging in via Facebook.

How can I share iTraq Nano with my family members?


To share your iTraq Nano with multiple users open iTraq Mobile Application and follow steps below:


1. Tap "Details" on the bottom right corner.



2. Tap "Share with"



3. Enter the email address of the person with whom you want to share your device and tap "Share". This person will receive an email notification.



4. Ask this person to download iTraq Mobile Application. 

If the person with whom you want to share your device has already installed the iTraq Mobile Application, please go to Step 9.



5. Tap "Allow" Notification.



6. Tap "FOLLOW SHARED ITRAQ"


7. Enter email address and password to create a new account. Tap "REGISTER". 

(This email should be same that main user used to share the device).



8. Confirm all conditions and tap "SUBMIT".



9. Tap "Accept" on the pop-up message.


How can I remove someone from the shared list?


If you want to remove a person from the shared list, follow the directions below:


1. Open the iTraq Mobile App.

2. Tap "Details" in the bottom right corner.



3. Tap "Shared with"



4. Swipe email address of the person you want to remove from the shared list to the left.



5. Tap "Delete"


How can I delete iTraq Nano from my account?


You need to delete iTraq Nano from your account when you transfer ownership to another person. To delete iTraq Nano from your account, follow steps below:


1. Open the iTraq Mobile App.

2. Choose the device you want to delete by tapping "Device" icon on the screen.



3. Tap "Details"



4. Tap the "pencil" icon located in the top right corner to view/edit device information.



5. Tap "Delete iTraq".



6. Tap "Yes"

How can I customize the Guard Zone?


You can define Guard Zone by specifying the radius on the map. 

You can adjust the radius between 0.1 to 5.4 miles (0.16 to 8.7km).

When iTraq Nano is outside of the designated zone, you will receive push notification on your mobile phone.


Note: iTraq Nano will not send notifications if a cellular tower location detection method is used.

The Guard Zone doesn't work in real time. The notification will be sent when the device reports its location by schedule, motion, temperature, or SOS button.


To customize Guard Mode follow steps below:

1. Open iTraq Mobile App and tap "Details".



2. Tap "Guard Mode".



3. Swipe the button to the right.



4. Swipe the gage or pinch the map on the screen.


5. Tap to choose entering/leaving the area and tap "Save".



6. Tap "OK.


Where I can find iTraq Nano User Guide?


You can find iTraq Nano User Guide here.

Will iTraq Nano work worldwide?


iTraq Nano comes with global embedded SIM card pre-installed. This SIM works in all countries where 2G/3G exists. Your subscription to iTraq service includes global roaming at no extra charge.


Countries: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua&Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bermuda, Bolivia, Bonaire, Bosnia&Herzegovina, Botswana, Brazil, British Virgin Island, Bulgaria, Burkina Faso, Burundi, Cayman Islands, Cambodia, Cameroon, Canada, Cape Verde, Chad Chile, China, Cyprus, Colombia, Congo Brazzaville, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Faroe Islands, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey (UK), Guyana, Guinea, Guinea-Bissau, Haiti, Honduras,Hong Kong, Hungary, Iceland, Yemen, India, Indonesia, Iran, Iraq, Ireland, Israel,Italy, Ivory coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kosovo, Kuwait, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Malawi, Maldives, Mali, Malta, Martinique, Mauritius, Mexico, Myanmar, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthélemy & Saint Martin, Saudi Arabia, Seychelles, Senegal, Serbia, Sierra Leone, Singapore, Syria, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Sudan, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos, UAE, Uganda, UK, Ukraine, Uruguay, USA, Uzbekistan, Venezuela, Vietnam, Zaire, Zambia, 


What is return policy?


We hope you love all the items you purchase on www.itraq.com, but if you do not, we understand.

Returns must be made within 21 days of customer receipt. After 21 days, we cannot offer you a refund or exchange.

Items must be undamaged and have the original packaging including all accessories in order to be eligible to return or exchange.


To return your product please contact support team via LiveChat or email us at support@itraq.com.


Note: we don't issue refunds for subscriptions. iTraq subscriptions are pre-paid and non refundable. You must cancel your iTraq subscription before it renews each year in order to avoid being charged during next billing period. 


For more information please use link: https://www.itraq.com/pages/return-policy