FAQ

Please contact our support team via Live Chat or email at support@itraq.com. To execute the transfer, we require: - The SN of the originating dev...

To update your payment information follow directions below:  1. Open the link https://portal.itraq.com/  2. Enter your email address and passwor...

When you purchase an Unlimited Reporting Plan, you need to activate it by following procedures below:  1. Add your device to the iTraq Mobile App...

The subscription is  $149.99/year or $14.99/month. Note: Subscriptions are non-refundable. If you decide to cancel your subscription, you wi...

iTraq Nano has a free trial period. Once you use the allocated 2,000 location reports, or after one month from device activation (whichever happen...

We hope you love all the items you purchase on www.itraq.com, but if you do not, we understand.  Returns must be made within 21 days of customer ...

You can find iTraq Nano User Guide here.

Yes, iTraq Nano is water resistant which means it is able to resist the penetration of water to a certain degree, but not entirely.

Height: 2.16 inches (55mm) Width: 2.16 inches (55mm) Depth: 0.43 inches (8mm) Weight: 1.09 (31g)

This depends on many factors, such as operating temperature and number of locations with bad reception, but mostly on the frequency of location re...

1. Connect the wireless charger to the USB port. 2. Make sure that you see red/purple light on the wireless charger. 3. Make sure that you see "...

You can define the frequency of the location reports using the iTraq Mobile Application.  Three options for reporting frequency:  - once every (1...