How can I cancel my subscription?
Please note: Subscriptions are non-refundable. A pro-rated refund will not be issues if you decide to cancel subscription.
There are three options to cancel subscription:
- Contact our support team.
- Using iTraq Mobile Application.
- Using portal page.
Contact our support team via LiveChat or send us email at support@itraq.com. To cancel subscription we require Serial number (SN) of the device.
Using iTraq Mobile Application
Please follow steps below:
1. Open iTraq Mobile Application
2. Tap "Details".
3. Tap "Subscription"
4. Tap "Cancel Subscription".
Access to the portal page
Please follow steps below:
1. Open the link https://portal.itraq.com/
2. Enter your email address and password. Click "LOGIN".(If you registered by a Facebook account, click "Login with Facebook")
3. Click "CANCEL"
4. Click "PROCEED".