How can I cancel my subscription?

Please note: Subscriptions are non-refundable. A pro-rated refund will not be issues if you decide to cancel subscription. 


There are three options to cancel subscription: 

- Contact our support team. 

- Using iTraq Mobile Application. 

- Using portal page. 


Contact our support team via LiveChat or send us email at support@itraq.com. To cancel subscription we require Serial number (SN) of the device.


Using iTraq Mobile Application 

Please follow steps below: 

1. Open iTraq Mobile Application

2. Tap "Details".



3. Tap "Subscription"



4. Tap "Cancel Subscription".





Access to the portal page

Please follow steps below: 


1. Open the link https://portal.itraq.com/ 


2. Enter your email address and password. Click "LOGIN".(If you registered by a Facebook account, click "Login with Facebook")



3. Click "CANCEL"



4. Click "PROCEED".