FAQ

There are two options to pay for your subscription:   - Buy subscription plan on website www.itraq.com (annual subscription)                   ...

The iTraq Mobile App has been developed for use with smartphones only. It is designed to fit a smartphone screen and does not scale for the iPad...

iTraq Nano has SOS button.  Press SOS button for 5 seconds until you hear long beep.  iTraq Nano will send an alert message with your exact l...

To register a new iTraq Nano please follow steps below: 1. Download the iTraq Mobile Application from App Store or Google Play.  For iPhone: htt...

To change email address please follow steps below: 1. Open iTraq Mobile App and tap "Cogwheel" icon. 2. Enter new email address and tap "Save...

You can define Guard Zone by specifying the radius on the map. You can adjust the radius between 0.1 to 5.4 miles (0.16 to 8.7km).  When iTraq Na...

You need to delete iTraq Nano from your account when you transfer ownership to another person. To delete iTraq Nano from your account, follow step...

If you want to remove a person from the shared list, follow the direction below: 1. Open the iTraq Mobile Application. 2. Tap "Details" in the b...

To share your iTraq Nano with multiple users open iTraq Mobile Application and follow steps below: 1. Tap "Details" on the bottom right corner. ...

If you want to reset your password, you can do it using iTraq Mobile App or Portal page. To reset password using Mobile App follow steps below: ...

Please note: Subscriptions are non-refundable. A pro-rated refund will not be issues if you decide to cancel subscription.  There are three optio...